Absa Idirect just doesn't care about there customers

No option for zero stars....I would not recommend this company for hassle free claiming...worst customer services I have experienced in years....lodged a claim nearly 2months ago and since only recieved one call back in that time to notify my that I had to get info on a Accident report at Saps...iv since called Idirect several times to only hear that my claim is in the process of being finalized....yesterday I was told a consultant's would call me which still hasn't happened....my car was assessed via pics I had to upload via a link..that's just pathetic...I'm shifting my entire banking after 15years incl bussiness accounts and investment today.