ABSA iDirect is THE WORST insurer you can use, they WILL leave you in the lurch!

A claim was made for a property that was damaged during the tornado on the 4th of June. It is more than 2 weeks later and there has been no progress! We have been taken from pillar to post regarding assessors and contractors. Further damage is being caused. The roof tiles flew off and the ceilings are literally exposed? It is winter, it has rained some more this week while iDirect messes about instead of fixing the reported damage. We have called, emailed, tweeted, with no update on what the exact hold up is?? I think we should drive to the offices next and drop off the rubble there, maybe then they will take action??? A Rezone Louw was supposed to send an update on the progress but he or she couldn't be bothered to service a loyal client of theirs since 2006! Shameful and pathetic service!