MM
Mbolekwa M
1 reviews | Active since Jun 2013
27 Jul 2021, 09:50
Absa idirect is the worst insurer! Poor or no service!
Absa idirect has got to be the worst insurer! Cancelled my insurance on 21 June but they still debit my account. I finally came to the branch today and what I'm getting is an attitude from the agent. I'm paying two premiums currently! How can that be acceptable!
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Replies (2)
Absa Insurance Company Limited's replyOfficial
27 Jul 2021, 12:19Dear Mbolekwa Mtamzeli
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa Insurance Company Limited's reply27 Jul 2021, 12:19
Official
Dear Mbolekwa Mtamzeli
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
MM
Mbolekwa M's updateReviewer Update
27 Jul 2021, 12:46After an hour and a half, the matter was resolved at the branch.
There is a commitment to refund the premiums for July and August as they were deducted after my letter of request for cancellation dated: 21 June 2021.
I consider the matter closed...but it has been a headache getting it resolved.
There is a commitment to refund the premiums for July and August as they were deducted after my letter of request for cancellation dated: 21 June 2021.
I consider the matter closed...but it has been a headache getting it resolved.
MM
Mbolekwa M's update27 Jul 2021, 12:46
Reviewer Update
After an hour and a half, the matter was resolved at the branch.
There is a commitment to refund the premiums for July and August as they were deducted after my letter of request for cancellation dated: 21 June 2021.
I consider the matter closed...but it has been a headache getting it resolved.
There is a commitment to refund the premiums for July and August as they were deducted after my letter of request for cancellation dated: 21 June 2021.
I consider the matter closed...but it has been a headache getting it resolved.