ABSA Idirect is an absolute waste of time and money!!!

Absolutely disgusting service from Idirect with regards to my Car insurance. Claimed for my windscreen which it was told will not affect my no claims abut need to pay an excess of R550 with is 50% cost of the windscreen. Then was told it will affect my no claims as its a replacement. I have emailed and contacted their call center with no conclusion. Have asked for my insurance to be cancelled and they continue as if am happy with their lack of communication and terrible insurance. I have emailed absa action online and still no response. Why does it have to come to this for them to respond?? But yet if we miss a payment then they call u immediately? Why offer call centers and email contacts if you get no response??