Absa Idirect is a joke. No service whatsoever. USELESS

I have been waiting for a vehicle inspection certificate for over 2 months now despite the promised 7 days turnaround. I called Absa idirect last week Monday and the agent told me they had a backlog of caes to resolve but nevertheless I'll get my Inspection Certificate by COB. 1 week later, I am still waiting not knowing whether I am covered or not. this while they continue to deduct money from my account without fail. I would't recommend ABSA iDirect to anyone. They are so useless I am going to cancel the policy as soon as they decide to answer my calls. I have been holding for close to an hour now.