Absa Idirect is a ****

On the 19th of November 2023, I logged a claim because both my tv's and alarm were damaged due to lightning. I logged a claim immediately with Absa Idirect. I dealt with a lady by the name of Mbali Ngobese, who I was told is on leave after to date. An inspection was done and they now claim that natural disasters are considered as power surge. How does this even make sense? When I pay Sasri monthly? They are threatning to close the case because I am not willing to settle for the settlement offer which is half the amount of what was quoted upon inspection. It is with great dissapointment that we as consumers pay deligently towards our premiums monthly as agreed upon by our contracts. I am very much aware of my contract and what I pay for. Absa Idirect is a ****