DT
Dolly T

1 reviews | Active since Jul 2019

27 Jul 2019, 20:55

Absa idirect insurance values money than people's lives

ABSA INSURANCE VALUE MONEY THAN PEOPLE'S LIVES

Absa car insurance values money than people's lives. My car hit something underneath it damaged the sump and affected the engine. This happened at 5am on N14 on the 30th June it's winter it was still dark. My son had to drive to the nearest safe place which will be a garage on R55 road. The car is a right off Absa declined my claim they say my son was supposed to stop immediately after the incident it doesn't matter where, they don't care about his safety, the occupants in the car included his female cousin. I bought this car in December 2018 it's a right off, the insurance declined the claim

How many people are attacked on the high ways, being ******, ****ed and ****d. My son had to drive to the nearest safe place, Absa insurance says he was not supposed to drive after the incident.

Who stops on the high way at 5am? Even if it was me driving I was going to drive to the nearest safe place. So Absa clients if anything happens to your car IT DOESN'T MATTER YOUR SAFETY YOU MUST STOP OR ELSE YOU Will be told you did not take preventative steps to avoid extra loss on the car. The preventative step is to stop on the high way @ 5am after the incident where your life is at a high risk.

I guess if my son did not priorities his safety and stop on N14 that time and something happens to him Absa will be happy just to replace the sump only don't care about his safety.

You cannot replace lives you can replace a car which they refuse to pay while I have a comprehensive cover with them

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Jul 2019, 11:53
Official
Dear Customer 
 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Jul 2019, 11:53
Official
Dear Dolly,
Thank you for bringing this matter to our attention. My colleague, Pravesh Bejay is facilitating your matter and will be in touch. 
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

DT
Dolly T's update30 Jul 2019, 10:02
Reviewer Update
I can't explain the stress and the trauma this has caused me, to be told my claim will not be covered being punished for prioritising safety. I am suffering now with transport, you took away the courtesy car, the 30 days cover was waved away that's how I was treated. The person who was dealing with my claim is heartless. Your current clients and those who still thinking to come to you must know my story I will make sure they are aware.