Absa idirect Insurance- The worst service providers I've ever come across

This is the worst experience I've had to deal with. I put in a claim on the 6th December 2021 for my car. Two weeks went by without anybody contacting me. Eventually I picked up the prone to find out what is going on, they mentioned that they were first waiting for the police report, then it was other insurance references and then it was an assessor. Then it went dead quiet again. I reached out again, I was told Mbali, who was handling my case was off sick. Which then means at ABSA iderect insurance, when someone is sick, nobody picks up the work, you will wait until someone comes back. Refilwe took over my matter after I blew a fuse. I've been calling daily since last week and to date I haven't received anything for my claim. What blew my mind was that at some point I had to call Refilwe four (4) times for her to confirm my email address, which I had to spell out letter for letter. she was supposed to send through some forms I had to sign. Well, after all the spelling, she got the email address wrong too, I don't even understand how she got that wrong as she confirmed what I told her letter for letter. I might have to call again today to find out what is happening, and more empty promises will be made. By the way its been a month and still claim number *** is still pending.