ABSA Idirect Insurance refusing to cancel my premium

I have sent several emails in January requesting to terminate my ABSA Vehicle insurance and no one responded to my mail. I was then debited end of January and reversed the payment, I then sent emails again even to the lady that helped me take the insurance, Zoe Cele in the hope that she will escalate the matter but still no response. The last email I sent was to their finance department and the gentleman said he will forward my request to the relevant department, the same gentleman took it upon himself t o call days later to check if I have been assisted and then tried to transfer my call to the relevant department and the phone rang for hours until automatic hang-up. I recently received an sms to say they will double debit this month and whats annoying is that they saw my request to terminate the insurance because prior to this I never got any reminders that they will debit my premium but since I sent the request they keep on sending me these reminders.

Can someone please assist with this? to whom can we escalate? I even sent a complaint to the complaint department but no response still. Why do you have to make it difficult for us when we cancel insurances but very much easy to activate? your termination department is really not doing their job and your customer retention is poor. what you should be doing is find out why a person wants to terminate and try to convince otherwise, not what we are experiencing. Do we always have to report on hellopeter before you can actually assist?

This is very poor and I will never ever refer anyone to you.