Absa idirect insurance not a plan

I have been with absa idirect for years nw I January 2025 I made a claim for my TV and I was not happy with the service. In January my normal debit order did not go thru. So in February they took double without my permission so I reversed the one R1500 because I could not afford R3025 rand. So march they made it double agen R3025 so I reversed it because I have been phoning call center spoke to two consultants lebogang no help and lucky Goss that promised me the world but suck big time. I have send emails on emails for help so I'm going to the ombudsman because on Monday absa idirect send me a sms admitting system error for not debiting. Proof number1 My emails nr 2 My calls I want it as proof because it recorded. Nw my policy has lapsed with no email from absa idirect.