Absa idirect insurance my Complain not resolved

In January 05 I was involved in an incident I report to my insurance, my vehicle was undrivable, it was towered to a panel beater recommended by my insurance then, from 06 January 2023 to 02 February 2023 no assessment feedback was received only on the 3 February 2023.

The vehicle was taken to another approved panel beater on 06 February 2023, according to the assessment approval. the repair was suppose to take 14 days but took way over that time (51 days to be exact), when I question the panel beater we agued and had a fight of words.

I only fetched my vehicle after being ready on 31 March 2023. The reason for my complain is that Absa had given me a courtesy vehicle on 06 January 2023, allowed for 30 days I did submit a complain before but Absa failed to rectify this since the delay to assess Absa was responsible for it as the assessor reports to them.

I had to pay over R12 000 extending the courtesy car on my account because firstly Absa failed to extend it for me on their account and their approved panel beater delayed from his quoted 14 days to 51 days.

I even question if the work done by the panel beater was up to standard. I need Absa to refund me the money I paid based on it negligent to see to it that the assessment is done on time and the panel beater completed his was based on his quotation.

My vehicle being repaired put me at a very huge financial distress, had it be managed properly by Absa insurance this would not have happen.