Absa idirect Insurance must stick to Banking and leave insurance to Insurance industry

My car was ****** on 6/08/2021 and recovered on 11/08/2021. I initially told the insurance to settle the car because I envisaged problems with the car, especially after it was changed the VIN and engine numbers. Absa idirect Insurance confirmed that I won't experience any issues with the car and that they will not settle the car but do minor repairs. The repairs took long and I only received my car last week from the panel beaters. The issue is that the car is still not cleared on policy report as ****** and recovered and also not registered. The is currently sitting at home, I can't drive it because I'm waiting for Absa idirect Insurance to clear the car. This is been going on for 3 x months now.