Absa idirect insurance is useless

Seriously this insurance and it's service providers is taking us for a ride, they took my faulty microwave the past two weeks and never bothered to inform me or update me with it, yesterday I complained about it only for them to call me today to tell me that there's no fault that has been found in my microwave, I couldn't even understand the report she gave me she was talking nonsense, I'm not even sure if they checked the problem of that microwave, maybe I need to get another insurance, before I complained about my stove that had burnt elements because of the power surges, they didn't help me telling me that my stove was old, even if my stove is old the elements wouldn't burn if it wasn't for the power surge, I'm sick and tired of this insurance, I'm just paying for nothing