Absa Idirect insurance is useless

Worse ever insurance company, we hit a pothole on the 25th April. Absa emergency service towed us in, that is where the service stopped. We received the claim nr in tuesday 28 April, till date no assesor or any feedback from absa, you phone them and hold on for 10 min then they cut the line. Then phone again and same thing. When eventually get through to them they just say they waiting for assesor to assess. They towed the vechile to RRC who is an assessor but they not allowed to assess the vehiclw, they said absa said they will send their iwn assesor. Absa consultant ssid it can take upto 15 days for claim to be sorted. I do not havevthat time. Will contact the ombudsman.