ER
Emma R
1 reviews | Active since Aug 2021
27 Sept 2021, 08:42
Absa idirect insurance is useless
No one answers at retentions. Been calling for the past week my call is transferred and no one answers!!!!!!
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Replies (3)
Absa Insurance Company Limited's replyOfficial
27 Sept 2021, 09:41Dear Emma Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa Insurance Company Limited's reply27 Sept 2021, 09:41
Official
Dear Emma Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
ER
Emma R's updateReviewer Update
28 Sept 2021, 14:13I am still waiting for the especially contact details you mention and for your call that was due 4hours and 13mins ago
ER
Emma R's update28 Sept 2021, 14:13
Reviewer Update
I am still waiting for the especially contact details you mention and for your call that was due 4hours and 13mins ago
Absa Insurance Company Limited's replyOfficial
30 Sept 2021, 10:16Good day Emma
Ntladi Mthimunye from Absa Insurance has confirmed that you were contacted and the policy has been amended.
Regards
Daphne Le Grange
Ntladi Mthimunye from Absa Insurance has confirmed that you were contacted and the policy has been amended.
Regards
Daphne Le Grange
Absa Insurance Company Limited's reply30 Sept 2021, 10:16
Official
Good day Emma
Ntladi Mthimunye from Absa Insurance has confirmed that you were contacted and the policy has been amended.
Regards
Daphne Le Grange
Ntladi Mthimunye from Absa Insurance has confirmed that you were contacted and the policy has been amended.
Regards
Daphne Le Grange