ABSA IDIRECT INSURANCE INCOMPETENCY

I have never had to deal with the total incompetence of ABSA IDIRECT. I made changes to my policy in December 2022 and December 2023. To date, they have still not updated my details. Sending them emails is an absolute waste of time as they provide you with a case number, but there is never any follow up. Obviously no-one is monitoring their emails.. I tried to lodge a claim, but due to the policy not being updated as requested, telephonically on 12 December 2023, I am unable to lodge the claim. I was advised that my policy details need to be updated before I can lodge my claim.

ABSA IDIRECT is quick to take my money, but when it comes to paying me out or accepting the claim, it gets denied every single time.

I am sick to death of their utter incompetency and useless service delivery.

How many times do I need to phone or email to update my policy when clearly, they do not update the details.

ABSA IDIRECT - I HAVE NEVER MISSED A PAYMENT SO WHY DO YOU NEVER APPROVE MY CLAIMS.

I WILL BE REPORTING THIS TO THE INSURANCE OMBUDSMAN.AS THIS IS A TOTAL DISREGARD/*********** SERVICE PROVIDER. I WILL NEVER RECOMMEND ABSA IDIRECT TO ANYONE SEEKING INSURANCE.