Absa idirect insurance

Hello Peter plz assist. I had a car accident about 2weeks ago and my insurance company seemingly doesn't want to assist. The person who is allocated to assist me hasn't even called me ntill today. I called several times still I'm not getting hold of him. I have lost patience. They sent me an sms which I really do not understand "Client Notification: VFV Attorneys acting on behalf of ABSA i Direct Dear Mr/Mrs SIBIYA Please note that we have received instruction from your Insurance Company ABSA i Direct to proceed with a Third Party recovery in order to recover the damages caused to your vehicle for the incident of 2021-07-22 and

We may contact you for further information to assist us in this process.

Really I am helpless and I need my car fixed as soon as possible.