Absa idirect Insurance: Delaying the processing of claim *** and decision to reject unfairly

Dear: Pumeza Somzana

Claim no: ***

Please be informed that I am deeply disappointed with ABSA Insurance Company delaying the processing of claim *** and decision to reject.

During the assessment you established the following key reason for the rejection: · It was found that the concrete shower base needs to be resealed.

Previously, the concrete shower base was sealed through ABSA Insurance Company contractor. This work was complete without any guarantee or quality on the workmanship. The problem has resurfaced and one may only say that the work was not completed satisfactorily in the first place.

As a result, I cannot accept the fact that you are not accepting any liability for the quality on the workmanship or guarantee of the concrete shower base that was seal by your contractor. This is unacceptable for any trusted ABSA client. It is my second claim that has now been reject in this year and one may only believe that prejudiced has effected your decision. My current policy conditions seems to have favour the Insurance Company.

I would like to provide you with an opportunity to review your decision within 7 days.