Absa idirect insurance complaint

Iam not happy with absa idirect insurance they rejected my claim for the reason that I find very suspicious mainly because the item is fairly new and the reason they choose is not covered by the insurance and what worries me most is that I made a claim ( claim ref *** ) before this one for 3 different items bought years apart however for some reason the claim was rejected for one reason for all the items which was very strange so I believe they deliberately choose the wear and tear clause as it's not covered on the insurance, so that the claim gets rejected hence I believe it's a ******* . The current claim is claim number *** of which I logded a complaint with the absa AIC complaints department on 20th December 2023 as per their advise when I raised concerns about the rejection however I have since not received any response . That clearly shows that absa doesn't care about their clients and have lost touch in their superb service they use to provide to it's clients. Below is my query for review

The Polka subwoofers were a replacement on the claim I had made in 2020 due to water damage , my 2 Sony subwoofers were damaged and were replaced by this 2 Polka subwoofers

Here's the claim number:*** for your reference.

I was replaced with 2 subwoofers and the other one still working fine and on the day when I heard the funny sound coming out the volume on the subwoofer was on max hence I made a claim of accidental damage.

When they say it's faulty because of wear and tear how come the other one still works perfectly and are you saying 3 year old product is already on wear and tear???? Whilst the Sony subwoofers I had them more than 9 years and they were still working fine.

Your rejection reason is very suspect and tantamount to bad customer service and making sure that you reject many claims as possible,

Iam seriously having serious reservations about absa the bank i trusted so many years going forward.

Hopefully this get urgent attention it requires since you haven't responded to my previous complaint that I raised on your absa insurance complaints AIC platform on 20 December 2023 of which I was advised by your consultant to logde a complaint at.