ABSA IDIRECT INSURANCE CLAIM

I have reported a faulty geyser, upon registering my claim I was told that the turnaround time will be approximately 48 Hours. Fortunately a plumber was send out approximately 3 hours after registering my claim after which we were told that this is an electrical problem and that this will be report to Absa Idirect. Since yesterday I have received no further feedback from Absa Idirect, their call centre says that they open at 9am, I have now been spending approximately 2 Hours on the phone without any response.