Absa Idirect Insurance, act like an insurance company.

Incompetence, poor customer service, no feedback or updates those are but just a few to name in relate to Absa Idirect's pathetic service. Being in an accident you would expect your insurance company to be there for you not the other way around, from date of logging our claim we have had to call numerous time to get updates on how far the claim is or the options we have, the amount of hiccups along the way with no clear answers. Having spoken to numerous consultants all with their own processes one would wonder if they work for the same company. Thamsanqa Ntongana, Porcia Farrett, just to name a few out of 4 or 5 consultant we had spoken to every time we called in. Sending emails and flagging it high important only to get a response after 2 days or if we have to call in again to follow up on that very email sent. My last email was with regards to missing fuel from my vehicle which was kept at Absa's salvage yard and we are still awaiting a call and an amended policy schedule, now me as a paying customer have to wait but if i have to make you wait for your payment that would be another story, I am utterly disgusted by Absa Idirects pathetic service all round.