NK
Nelson K
1 reviews | Active since Jan 2025
15 Jan 2025, 12:30
Absa idirect insurance
On the phone for two days .each day on the line for 40 min and no consultant picking up. I just want to make some changes to my existing policy. I think Consultants must be told not to answer calls because clients might want to cancel policies
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Absa Insurance Company Limited's replyOfficial
15 Jan 2025, 13:20Dear Nelson Koetsie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply15 Jan 2025, 13:20
Official
Dear Nelson Koetsie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***3. Kind regards,Group Customer CareRezona Louw