ABSA iDirect Insurance

BURST GEYSER CLAIM - I have over 10 Banking facilities with ABSA ,and my experience of having a GEYSER replaced with my Home Insurance facility,has been nothing short of an absolute abomination and nightmare,as their iDirect staff are pathetic and their systems inadequate. I had my burst Geyser replaced by Plumblink ,and when the Plumber who fitted the geyser left,he had turned up the water pressure to it's maximum ,and it caused the entire geyser piping system to explode,and it flooded the entire bathroom once again.To get ABSA to send Plumlink out to repair the damages has been an absolute mission impossible.I am still in limbo after over 2 months now already!I have had over 5 representatives that ABSA has sent to assess the situation ,and then NOTHING!!! strongly suggest that you deal with a Financial Advisor ,as dealing withiDirect is an absolute nightmare!! I am seriously considering transferring my over 10 ABSA facilities to a much better an oraganised Home Insurance Company!! This is my first Geyser claim over 15 years of having a Home Insurance Policy with ABSA - You just another number in their Premium Collection Business ,while you suffer their poor service levels - I hope I get a Manager at ABSA to respond to my plea.Kind regards always - F Adams - ABSA Home Insurance Number - ***