ABSA iDirect inefficient service

This is 1 of 1 review for now.

It did not take even more than 20 minutes ♥️♥️ for the Tow truck to arrive at the scene after I had an accident & they were contacted by my Tracker, make it worse, it was a tow truck that works with my insurance (the tow truck guy called before coming to confirm his with iDirect.

After logging the claim with them 💔😭😰 thats when issues, poor email reaponse (high call volume is what they keep saying) & inconsistent feedback arose. Its been 8 days I'm still waiting for my claim feedback & I'm REALLY STRUGGLING to travel to & from work. Please management, any attempts to escalate this matter please.