Absa idirect -Incorrect Claims History Letter

I have been trying since the 26th of June 2025 to obtain a claims history letter and I keep receiving letters with missing disclosures or incorrect dates. I have had one claim that was settled on 02/06/2022 since inception of the contract on 02/06/2018. The letters I keep receiving either state that I have had no claims since inception or the cover period is not reflected correctly as if I have terminated the contract. I am on the line every business day since the 26th of June on average 20 minutes requesting to be furnished with a correct letter and that is not happening.