Absa idirect has the most disgusting and bad service/experience ever. Please switch to OutSurance!

Absa idirect is service is disgusting. I've been a client of Absa idirect for more than 4 years. I have a debit order that goes through every month for the past 5 years. I claimed last week 11,02,20. I was informed that my claim cannot be processed as yet since my debit order is still coming. I must call back. I asked them what is the point of having a debit order every month if the claim can only be processed after the debit order date. I was told to call again on Monday to check if the claim has been processed. I called today Monday, 17 February at around 11h42. I was told they are busy checking if my debit order went through. I was put on hold for more than 20 minutes until my battery went dead. I mean what kind of a service is this that put people on hold for more than 20 minutes. It is unacceptable and disgusting service. No wonder people are switching to OutSurance. This is the most ridiculous service ever.