Absa Idirect goes the extra mile to solve insurance claim at trade in stage

I bought a new car towards lockdown and i had a trade in, when i brought the trade in to dealership it was raining and they spotted a cracked windscreen which needed to be replaced before they could take the car at at the agreed price.

I called Absa Idirect insurance to enquire how this scenario can be handled. After being on the call for more than 2 hours, I was finally referred to a Mr Popela Matosa who took on the arduous task of establishing my facts, by going back to look for all recordings of phone interactions i had had with them since Friday and it was established and agreed that i should go ahead and claim for the trade in car. This was a big relief for me and would like to thank the truthfulness, professionalism and going extra mile of the absa idirect staff ,Mr Popela, who assisted me.