Absa iDirect & Glasfit Are Trash

The worst service I've ever received. I've had a claim for windscreen and their supplier Glasfit damaged the trimming of the winds screen while replacing the windscreen and they have been telling they're waiting for parts from dealership. The waiting took over 5 months and when they do evetually call me to come get the issue fixed, they dont have the complete kit needed and then another 3 months passed while busy saying they are waiting for parts again. I went to the dealership myself to check for the missing part that i've been waiting for, for an additional 3 months, the dealership told me they have stock on the required part and that they were not contacted for required part recently.... So clearly Glasfit Roodepoort are running a *****ulent business and lying and Absa iDirect are assisting with covering this up. Today i call Absa iDirect and they ask me why have you waited a year to report the issue and the lady i'm speaking to wants dismiss me saying I shouldnt have reported 1 year later as if Ive never reported this and done multiple follow ups....Honestly im in the market for a new Insurance Provider cos of this ridiculously poor service. clearly the take service delivery like the government does. Glasfit and Absa iDirect are trash.