Absa idirect

I took car insurance with absa idirect. Cover meant to start on the 30th of April. I tried to do the online inspection but wasn't successful and was adviced to sent images via email to ***. I did that, then gave them atleast 24 to process. The 1st of May was a public holiday. On the 2nd of May which was a Saturday, I called in and spoke to Njabulo Mguni who escalated my request to get feedback/inspection certificate. No further feedback received. On the 3rd was a Sunday I called and was to call on Monday. Monday the 4th of May, I called spoke to Makuna Sekgope who said she did send a follow up email and I should receive inspection certificate before end of business. No further feedback was received. Tuesday i called and was told the same story. Today I called which is the Wed the 6th of May, spoke to Eurika Monageng who was very dismissive and told me she can also only sent a follow up email and nothing more. Note I cancel my existing insurance on the 30th to start with absa. I have been debited on the 30th by absa for this cover. I have no received any feedback on whether I'm covered fully or not.