Absa idirect

Good day. I'm writing this review due to the bad service I am getting from Absa I direct. My refrigerator was taken in for assessment to a vendor of Absa and came back damaged. I contacted absa about this they requested that I supply them with photos of the damage which I did and after two weeks of emails their vendor said that the fridge was damaged when they collected the fridge. So I asked then to please supply my with photo's of the damages that they say was was present when they collected the fridge. Surely if the fridge was damaged they should have taken photos of the damages to cover themselves. Then I receive another email with photos of the day they delivered the fridge and according to them there was no damage on the fridge so now I'm confused. Then they tell me when there delivery note is signed it means that the person who signed the slip agrees that the fridge is in the same condition as when collected that I fully understand but how do you let n 13year old child sign if the child don't understand what he is signing for. If they gave me a call as they did when they collected the fridge I would have been home to receive the fridge personally. Now absa wants to tell me their vendor won't take responsibility for the damages but when in actual fact I have no dealings with the vendor, I am a client of Absa I direct so I expect them to see to the problem. I was advised to send an email to the complaints department which I did and after 4 days have not even received a reply saying that they received the email and will be in contact. Absolutely nothing from absa. It seems to me we are only good to pay our premiums. I am really unhappy about the service from such a large organization From a very fed up client