FM
Fistos M
1 reviews | Active since Jul 2021
25 Nov 2025, 20:00
Absa idirect dishonesty when joining
On the 30th October 2025 ,I received a call from one of the Absa idirect car insurance. Quotation was given to me which amounted to R1067 pm with excess of R3000 which will start on the 25th November 2025 and I was informed of R240 pro-rata which i did not have a problem with.fast forward since the inception of agreeing to the quotation I have never received car insurance documents and after doing countless follow ups with no success of my policy documents. Little did I know that Absa indirect will debit my account a fee of R1838.82 on the 25th November 2025 which is not the amount we agreed on.failure to provide documents raised red flags about the trustworthiness and i cannot even imagine what will happen in the event I claim if they cannot even sort out boarding process of the car insurance. I am deeply shocked and disappointed about the services I am getting from idirect department.i want my money back and will never trust the online quotes from absa after what just happened to me.
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Replies (6)FM
Fistos M's updateReviewer Update
25 Nov 2025, 20:31Correcting my initial statement amount,the amount Absa idirect afford me a deal of R1067pm for excess of R3000 and for month of 25 November 2025 I was supposed to pay an amount of around R1460 which will include Pro-rata and today im surprised to see an amount of R1838.82 being debit.guys please we are in toughest economy and any amount really digs deep im our pockets.i need the amount as in yesterday as I did not agree to such amount. I left and insurance company were I was paying around R1200 and to be treated like this is really unfair.
FM
Fistos M's update25 Nov 2025, 20:31
Reviewer Update
Correcting my initial statement amount,the amount Absa idirect afford me a deal of R1067pm for excess of R3000 and for month of 25 November 2025 I was supposed to pay an amount of around R1460 which will include Pro-rata and today im surprised to see an amount of R1838.82 being debit.guys please we are in toughest economy and any amount really digs deep im our pockets.i need the amount as in yesterday as I did not agree to such amount. I left and insurance company were I was paying around R1200 and to be treated like this is really unfair.
Absa Insurance Company Limited's replyOfficial
26 Nov 2025, 09:20 Dear Fistos, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa Insurance Company Limited's reply26 Nov 2025, 09:20
Official
Dear Fistos, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Godfrey Ndou Customer Value Management
Best regards,
FM
Fistos M's updateReviewer Update
27 Nov 2025, 16:13Good day Godfrey
I would like to do a follow up on the status of my raised issues and what happened to my initial quotation as per voice recording during the taking of the cover.
Complaint : C-***5
I would like to do a follow up on the status of my raised issues and what happened to my initial quotation as per voice recording during the taking of the cover.
Complaint : C-***5
FM
Fistos M's update27 Nov 2025, 16:13
Reviewer Update
Good day Godfrey
I would like to do a follow up on the status of my raised issues and what happened to my initial quotation as per voice recording during the taking of the cover.
Complaint : C-***5
I would like to do a follow up on the status of my raised issues and what happened to my initial quotation as per voice recording during the taking of the cover.
Complaint : C-***5
Absa Insurance Company Limited's replyOfficial
27 Nov 2025, 17:03Dear Fistos, The matter has been escalated, and feedback will be provided. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa Insurance Company Limited's reply27 Nov 2025, 17:03
Official
Dear Fistos, The matter has been escalated, and feedback will be provided. Regards Godfrey Ndou Customer Value Management
Best regards,
FM
Fistos M's updateReviewer Update
04 Dec 2025, 20:41Very impressed with the team from Absa insurance whom showed great support after the misunderstanding that we had initially.
I am very pleased to say they went beyond by ensuring the matter is resolve and my cover has been updated. To each and every one at Absa who took their time by ensuring my concerns are addressed i thank you so much ,may this awesome treatment locate every person who needs it. Thank you Godfrey and the team by making it possible for me to be part of absa insurance.
I am very pleased to say they went beyond by ensuring the matter is resolve and my cover has been updated. To each and every one at Absa who took their time by ensuring my concerns are addressed i thank you so much ,may this awesome treatment locate every person who needs it. Thank you Godfrey and the team by making it possible for me to be part of absa insurance.
FM
Fistos M's update04 Dec 2025, 20:41
Reviewer Update
Very impressed with the team from Absa insurance whom showed great support after the misunderstanding that we had initially.
I am very pleased to say they went beyond by ensuring the matter is resolve and my cover has been updated. To each and every one at Absa who took their time by ensuring my concerns are addressed i thank you so much ,may this awesome treatment locate every person who needs it. Thank you Godfrey and the team by making it possible for me to be part of absa insurance.
I am very pleased to say they went beyond by ensuring the matter is resolve and my cover has been updated. To each and every one at Absa who took their time by ensuring my concerns are addressed i thank you so much ,may this awesome treatment locate every person who needs it. Thank you Godfrey and the team by making it possible for me to be part of absa insurance.
Absa Insurance Company Limited's replyOfficial
05 Dec 2025, 08:41 Dear Fistos,
It is pleasing to receive complimentary remarks about the staff who have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bringing this to my attention. Regards Godfrey Ndou Customer Value Management
It is pleasing to receive complimentary remarks about the staff who have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bringing this to my attention. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa Insurance Company Limited's reply05 Dec 2025, 08:41
Official
Dear Fistos,
It is pleasing to receive complimentary remarks about the staff who have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bringing this to my attention. Regards Godfrey Ndou Customer Value Management
It is pleasing to receive complimentary remarks about the staff who have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bringing this to my attention. Regards Godfrey Ndou Customer Value Management
Best regards,