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Stephanie N
1 reviews | Active since Dec 2022
11 Mar 2024, 09:46
Absa iDirect: Did not receive roadside assistance
I have been a client of Absa iDirect for almost 10 years, if not more. In the 2 instances where I needed roadside assistance, I was not assisted. * Incident 1 : This occured last year and I was not able to even get thru to the call centre to log a call for assistance. * Incident 2 : This occured on Friday 8 March 2024. My vehicle broke down 3 hours away from my home. My call was answered and an incident logged for roadside assistance. Roadside assistance DID NOT SHOW UP. I had to make alternate arrangements myself .
This level of service is completely unacceptable.
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Absa Insurance Company Limited's replyOfficial
11 Mar 2024, 10:02Dear Stephanie Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Pravesh Bejay Customer Value Management
Absa Insurance Company Limited's reply11 Mar 2024, 10:02
Official
Dear Stephanie Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Pravesh Bejay Customer Value Management