Absa Idirect decline for flimsy reasons (claim number ***8*001*002)

<p>On the 20th of June my wife's car was in an accident. The car was insured via Absa iDirect. So we were happy knowing we did everything on our side for this kind of misfortune.</p> <p> </p> <p><br />We lodged a claim and the car was towed away by Absa idirect appointed tow truck for assessment. After a lot of to and fro mainly from my side wanting to know what was happening i was finally was directed to one Hannes Coetzee who told me the assessment was done and that it was R53 000 and reminded me of the R9000 excess that was payable.</p> <p> </p> <p><br />On that day he later informed me that the will not be paying the claim because my wife "****" about her address. Apparently Hannes went to my mother-in-law's house in Pretoria to confirm adress, This is an estate with automated security gate without a security man to open the gate for you. You need a person you are visiting to open for you to gain entrance. </p> <p> </p> <p><br />Hannes claims to have spoken to my sister in law, who on the day was not even in Johannesburg, my mother in law was at work and so was my wife. So i do not know who he spoke to. He claims this person (my sister in law) told him my wife doesnt stay there. Based on this he said we **** and therefore he will not pay. </p> <p> </p> <p><br />You see during the course of the year that we were with them my wife stayed primarely at her mothers house in Pretoria, which is the address she registered with the. Because she is a doctor, she has "calls" once a week, and on those days she sleeps at Doctors Resdidence at the hospital</p> <p> </p> <p><br />I am disgusted with contempt and prejudice with which we were treated.</p> <p> </p> <p><br />We had gven the third party my contact details to be the person they talk to, we shared his contacts with Hannes. He went on to give this people my wife's contacts and now my wife has been having his goons harrassing her continously on the phone since they realised they cannot intimidate me. </p> <p> </p> <p><br />I went on to lodge a complaint with their complaint department and Hennes superiors a Righard Lourens and Steven Steyn. i have subsequently written to other emails to them and made countless other phone calls to them and to this day i am still to receive a returned call or even acknowledgement of reciept of my email.</p> <p> </p> <p> </p> <p>To add salt to the wound, They brought the car back with some parts missing. i have since send pictures to a Sherwyn about this but nothing has happened or been sais to me in over a week now.</p> <p> </p> <p>I want Absa Idirect pay this claim. we have done our part and all they want to do is sneak out of doing their part of the deal. Instead of paying 50-something thousands they seem to be too happy to lose 100s of thousands in premiums moving forward</p> <p><br />It is really pathetic how we were treated by these people and want them to review their decision</p> <p> </p> <p>Regards</p> <p><br />Kenny Ramaite <br /> ********** </p>