Absa iDirect - day-light-*******

I was requested by my existing insurance company, Absa iDirect to rate their recent interaction with me via hellopeter. In all of my 35 years of adulthood, have I never before experienced such shocking service. I recently had a vehicle written off after an accident (first time in my life to experience this and what a stressful experience it has been). My insurer has provided me with a replacement vehicle (grateful). HOWEVER, I was instructed by them to call to remove the written off vehicle and add on the new replacement vehicle. I was quoted a new premium which was accepted by me. Only to receive proof of my changes quoting a higher escalated premium of nearly R2 000 more expensive than what was given to me by the call centre. Now to try rectify, I get pushed from pillar to post, being told, I will have to pay the new premium or I wont be covered. NOT NICE. Can I speak to a person in charge to try sort out?, NO. You get told they will call you back, but guess what, you have to keep chasing them. IS THIS THE SERVICE THAT IS BEING PROVIDED OUT THERE AND IS THIS WHAT IT HAS COME TO and be expected from our corporates out there. TOTALY DISGUSTING.