Absa Idirect Car Insurance - WOULD NOT RECOMMEND!!!!

I called last week Thursday, 18 July 2024 to cancel my Absa idirect car insurance and the agent put me on hold for a long until the call cut so I called again to try and cancel and was advised that they would call me in 72 hours. Had to called them again on Tuesday, 23 July 2024 and had to force someone to call me back today to because if it was not cancelled… I was going to be debited for something that I wanted to cancel. Spoke to an agent and he cancelled my premium within 5 minutes. I don’t know why I had to wait 72 hours for something that only took 5 minutes to cancel then the agent rold me that I would have to pay R336 for something I am cancelling. I would recommend anyone NOT TO USE ABSA IDIRECT CAR INSURANCE BECAUSE THE SERVICE IS NOT GOOD!!!!!!!!