Absa idirect car insurance so draining 😴

Absa idirect car insurance, where is the sense of service when one is involved in an accident? My experience with idirect has been very stressful and continues to drain emotionally instead of receiving assistance as promised when taking insurance policy. The treatment is so frustrating as I just decided to wake up and go cause the accident, which as insurance you promised to help and cover during such incidents. I felt so sad when I was told that I bought a "mbobai tyre"( **** tyre from the streets) which could have caused the incident as pinned. The officer promised to finalize my claim yesterday, only to be informed of not buying items from accredited dealers* sad*. Now I had to start searching for proof under the draining circumstances of my health. Calls with agents taking your policies are so good with bubbly voices and always receiving appreciation sms for regularly payments but come claim process you become the worst client ever.