ABSA Idirect cancellation horror

I had insurance for 7 years with ABSA and never had a problem. Until I wanted to change the car insurance - first problem: I could not get a line to speak to an operator, I called three days in a row to get an email or to speak to someone about my cancellation. My premium at the new insurance got debited. Now I was debited R9600 for this. My new insurance is active. I’m paying ABSA and others. Painful - I’m reversing the debit and still no calls from them. ABSA is boring. Stay Away