Absa Idirect, Cancellation from Hell

I am honestly disappointed in Absa Idirect. I have been a customer with them for almost 6 years. I have been trying to cancel my insurance with them for the past 3 days to no success. It’s either I will be on hold until my minutes run out, they will get someone to call me back or they have sent an email.

The latest one was I finally managed to get through to the cancellation department and when I told the lady I wanted to cancel she started telling me about what my benefits are next thing she tells me she can’t work on her system anymore because IT needs to update it and she asked if she can send me back to the lady that transferred me to her or can she call me back.

I asked her to call me back next thing she’s asking me to please hold, I was holding for 15+ minutes and then she hung up. I’ve been trying to call all day. It’s either I’m on hold or someone hangs up on me or I run out of minutes while still holding.

They honestly need to find another way for us to cancel our policies because right now it feels like I’m being forced to stay with them even though I don’t want to.