FK
Frans K
1 reviews | Active since Apr 2023
18 Jun 2025, 10:56
ABSA Idirect cancellation
I’ve been with ABSA iDirect for more 9 yrs years. I've tried to cancel the house insurance because I am no staying there anymore, but until today, they still not answering thier calls for no reason. They do not answer calls and have not responded to my emails. Sadly, their service is terrible
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
18 Jun 2025, 11:23 Dear Frans, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa Insurance Company Limited's reply18 Jun 2025, 11:23
Official
Dear Frans, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards Godfrey Ndou Customer Value Management
Best regards,
Absa Insurance Company Limited's replyOfficial
18 Jun 2025, 16:29Dear Frans, Case reference number C-***2
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email address you used to contact us is different from the one we have on our system. Kindly confirm the email address you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email address you used to contact us is different from the one we have on our system. Kindly confirm the email address you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply18 Jun 2025, 16:29
Official
Dear Frans, Case reference number C-***2
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email address you used to contact us is different from the one we have on our system. Kindly confirm the email address you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
We do acknowledge your complaint and apologise for any inconvenience caused.
We realised that the email address you used to contact us is different from the one we have on our system. Kindly confirm the email address you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
Best regards,