Absa idirect - Cancelation Journey

I am trying to cancel my Absa idirect Insurance after I sold my car and after being an idirect customer for more than 5 years I got a quote for my new car that was double what a different company gave me with no excess fee, which I am fine with, and with no claims made over 5 years and a competitor views me a good limited risk customer then I am willing to move, like I did.

I have called ***twice already and after going through the verification process both times and been told they are transferring me to the cancelation department the calls were dropped.

I have called a 3rd time, asking the person assisting me to not hang up until I am through to the cancelation department. After holding for 20minutes, I started to google "Absa idirect cancelation" and saw multiple Hello Peter Complaints. I went to the Hello Peter site, joined, confirmed my account via email and opened the "Share your Experience".

I have a timer on my phone and on this call, which is the 3rd call made, I have been holding 35 minutes and 24 seconds... true story with no exaggeration.

With the time I have been holding, it is clear I have patience, but this unacceptable. The irony of all of this is while I am holding, googling other avenues to cancel my policy, sharing my experience and listing to a non-stop loop of idirect classic rock theme song that is pouring from my phone's earpiece I receive an e-mail from non-other than ***ca telling me all about "Insurance with Benefits".

This is my first ever Hello Peter Review. This will not be my last and I will continue this saga on Hello Peter for every day that I can not get hold of an Absa idirect representative to simply cancel my policy. I will use Hello Peter as my Blogging Platform to share my experience if that is what it takes to get an Absa idirect representative to cancel my policy.

For those who took the time to share in my journey to this point, I will keep you updated on any progress made.

For an Absa idirect representative, any guidance to resolve this matter as quickly as possible will be appreciated.

Ps. I hung up the phone at 43 minutes and 15 seconds.

Regards, Juan