Absa idirect cancelation department (worse services)

My experience with Absa IDirect calls center is pure unprofessional. I took a home building cover with them start of February 2024 and month end they did not debit my account reason being that they are using a new system that is having challenges debiting Capitec accounts. March again they did not debit I then called to cancel the policy of which the call agent apologized and said the policy is cancelled and no debit orders will be done even for past months. to my surprise in April, they debited my account for 2months of which I disputed the debit, I then made calls to cancel and was told I will get a cancelation email. Today 21 May 2024 I call again, and I'm being told it is still active and the guy who was helping me initially has left the query hanging from march to date. worse all the other agents I spoke to say only he can forward my request for cancelation to IT support.

mihlolo ya absa nxa. their cancelation department even takes over 20min before you can get service.