ABSA iDirect: Cancel my Insurance

Cancel my Insurance

I have emailed ABSA to cancel my insurance and no one is assisting. The first email was in the beginning of September 2021 and I wanted to lodge a 30 day notice to cancel my insurance as I was selling my car and leaving SA.

I sent another email in October carbon copying (CC) all relevant ABSA email addresses, nothing.

I just sent another email a few days ago, responding to an email about the increasing of my premium. For a car I don't even own!

I managed to call the lady who assisted to acquiring the insurance and she said he will escalate to the matter. She further asked for my Policy Number and ID number- details that I had sent in the email CC-ied to all relevant people.

I just want to cancel the insurance as I don't own the car anymore. What's worse is that your increase will kick in a few days. I cant! If you take that money I am reporting you to the ombudsman.

I have also exhausted all the communications platfoms and still no help.

Judging from other posts on here I see that it is your modus operandi to treat clients like this.

Please cancel my insurance