Absa Idirect - Apalling Service for such a reputable brand

I registered a claim with Absa Idirect on Monday 19/12/2022 for a small, lousy windscreen claim, till today 28/12/2022, I don't know what's going on with that claim. This is my very first claim with them since I've insured my 2 cars with them more than 5years ago. I've never once claimed & I've never once missed a payment regardless of them increasing my premiums every year while the value of my cars depreciates every year. I have been sent from pillar to post ever since I claimed. I was first told that the claim had successfully registered (Claim ***) and would be contacted by PG Glass in the next 24hrs to arrange an appointment for the car. More than 24hrs later... there was no call from PG Glass, I called them again and spoke to Refilwe who at that time I thought was very helpful and she provided me with a PG Glass Order No (***) which she said I must contact PG Glass with that no. to book for my car, which I did. PG Glass couldn't locate that order no. for TWO days and I kept on calling them until they eventually located the no. I thought that was the end of my struggle, but NOOO... the guy from PG Glass told me they couldn't book for my car because Absa Idirect informed them something about incorrect car details which made no sense to me as the guys also could not explain what that was about. All he could say was that he needed to request authorization from my Insurer. This puzzled me as I was under the impression that my insurer of over FIVE YEARS had already authorized the claim when it was allocated to PG Glass. I then sent an email to Refilwe & Absa Idirect mailbox querying this. The response I got from Refilwe via e-mail was that she had appointed AUTOBOYS to assist with this claim and that was it. This was on 21/12, I have no idea what that response meant, whether Autoboys was going to give me a call, or whether the incorrect car details issue they were referring to at PG Glass, had been sorted, or whether there was an SLA that they have with Autoboys, what the next step will be, etc. I'm very disappointed and frankly appalled by this service from Absa and I see no reason why I should carry on paying for this insurance going forward. If there was a ZERO star or a MINUS star rating, that's how I'd rate their service.