Absa idirect an insurance you CAN’T count on

In august 2020 my geyser burst. I logged a claim with Absa idirect for a few items. My dining room set which was damaged carpets and a blanket. I dealt with a white lady named Kelly Barlow who was absolutely rude and showed no empathy. Because I took out images of the hot water from the geyser falling down on my chair they accused me of being negligent and said I should have removed the item from the hot falling water instead of taking out images. Absa idirect refused to replace any of the items. They came and fetched all items had it dry cleaned and returned.the table which was water damaged they had refurbished. I was unhappy but went with what they had offered me. 8months later the table they had replaced has mould growing on it and in a worse of condition than what I sent it in for . I called Absa back and dealt with Kelly again. An assessor came through and that report said the items should be replaced. We had argument Kelly and i about the prices as it would be hard to find something in the price range they have given me . Absa also requested to have the items picked up from my property so that they can sell it. At the end of the call Kelly also advised me that they are giving me 30 days notice and they are going to cancel my insurance. I live Durban . I’m an Indian . Our race is being attacked and people are being killed. People’s houses are being petrol bombed and now I have to worry that if my house is under attack I have no insurance. I’m not logging a new claim . This is a claim I logged in 2020 which the work that was done was not done in a correct way according to their report not mine. Why should I be punished for something that is not my fault. I have my bond my vehicle finance all with this company and to be treated this way by these people is just sad.