ABSA IDIRECT ADDED GRIEF TO MY PLIGHT

Claim no. ***3*001*001 We were house ****** and our car was ****** but recovered. My car had scratches all over body as it had been pulled out of bushes near Mozambique border. An assessment was arranged with dust and mud still on the car. It took almost 3 months for the repairs to be made. The car came back with scratches on one side of it, of which the assessor said insurance will not fully pay for the repairs as there were some stone chips on the body. He also had an audacity to write on the report that my car was in poor condition prior to repairs even though he assessed the car in a dirty state claiming he had ten years experience. I was left unable to work for 2 months as I had no courtesy car. It's such a disgrace that Absa indirect will be happy to take money but when coming to pay I'm told my car was old unkept and had scratches if which they have no proof of.