DT
Daphney T
1 reviews | Active since Aug 2016
13 Dec 2023, 14:54
Absa iDirect acting like ******
I have been paying insurance for my phone since 2019. Yesterday, 12/12/2023, called to report it lost. Suddenly (Monde) from claims cannot find the insured phone on the system. He promised to refer to Client services to find a solution. Instead of keeping me updated, they decide to act like ghosts and pretend I will go away.
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Absa Insurance Company Limited's replyOfficial
13 Dec 2023, 15:20Dear Daphney Tsiana, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Absa Insurance Company Limited's reply13 Dec 2023, 15:20
Official
Dear Daphney Tsiana, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management