KH
Keagile H
1 reviews | Active since Aug 2017
23 Apr 2024, 11:43
Absa iDirect: A Shocking Lack of Support and Reliability - My First-Hand Account
This is my initial experience with Absa iDirect, and I'll provide detailed updates to help others considering their insurance. Following a car accident on Sunday, I promptly contacted them, obtained police reports, and informed Absa iDirect with reference number C-***0. Despite multiple emails and three days passing, there has been no outreach or communication from them. I'll continue updating to provide insights into their support and reliability.
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
23 Apr 2024, 12:52Dear Keagile Hole
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***1
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply23 Apr 2024, 12:52
Official
Dear Keagile Hole
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***1
Kind regards,
Group Customer Care
Rezona Louw
KH
Keagile H's updateReviewer Update
06 May 2024, 20:42Hi Rezona,
Following up on the above, you have not debit your monthly premium. I have tried calling, emailing with no support whatsoever? Why have you not debited the premium? Next thing you’ll be telling me I haven’t paid when you’re the ones setting me up.
Following up on the above, you have not debit your monthly premium. I have tried calling, emailing with no support whatsoever? Why have you not debited the premium? Next thing you’ll be telling me I haven’t paid when you’re the ones setting me up.
KH
Keagile H's update06 May 2024, 20:42
Reviewer Update
Hi Rezona,
Following up on the above, you have not debit your monthly premium. I have tried calling, emailing with no support whatsoever? Why have you not debited the premium? Next thing you’ll be telling me I haven’t paid when you’re the ones setting me up.
Following up on the above, you have not debit your monthly premium. I have tried calling, emailing with no support whatsoever? Why have you not debited the premium? Next thing you’ll be telling me I haven’t paid when you’re the ones setting me up.
Absa Insurance Company Limited's replyOfficial
07 May 2024, 13:05Dear Keagile Hole
Thank you for your posting.
We have referred the matter for investigation and feedback.
We have referred the matter for investigation and feedback.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply07 May 2024, 13:05
Official
Dear Keagile Hole
Thank you for your posting.
We have referred the matter for investigation and feedback.
We have referred the matter for investigation and feedback.
Kind regards,
Group Customer Care
Rezona Louw