Absa idirect a nightmare of an insurance company

My goods were damaged on the 18 of July. Today is the 24 of august. Absa hasn’t replaced my damaged goods instead offered to refurbish them. I was promised delivery of my dining room set which was water damaged on Friday 21 august. I contact the supplier on Monday only to be told Absa has not paid him and my work is not done. After sitting with my goods for a week . This is my third complaint I have even gone as far as complaining to the ombudsman and nothing ever works efficiently with Absa .

Dealing with Absa idirect is a total nightmare. I emailed Mapule who is the lady that deals with complaints. Her phone just rings , she doesn’t return my Emails nor my calls. When I spoke to Kelly and made mention of taking the matter up to the ombudsman her reply was that I should do as I please. These people that work for Absa are so torturous to deal with, the disgusting level of service I am receiving from Absa is absolutely astonishing. These ppl have no respect for you as a client or respect for time that they waste of yours