ABSA IDIRECT. A COMPANY THAT IGNORES THEIR CLIENTS AND NEVER CARE TO LISTEN

Was involved in a car accident on the 24th of April and there was lady named Refilwe Thulo who was handling my claim. I had requested for my car to be taken to a specific panel beaters Refilwe told me that she'd call me back. Was shocked to an sms that Bedfordview Re-new It would be fixing my car. I called again and I was told that Refilwe would call me cause she's handling my claim. Bear in mind that no accessor called me and no one from ABSA iDIRECT called me. I called again asking for help and i was told that only Refilwe could assist me. The whole of May I've been calling and I was told to wait for Refilwes call. I called again asking to speak to Refilwes manager, was told her name is Sylvia Matlhagane and I was told that she's in a meeting and she would call me back. It's been a month now since I've been waiting for their call. I mean what kind of a company is this that lies to their clients even the managers themselves lie to clients just as their staff members. I need answers to how did it happen that my car was sent to Re-new It after i was told that it will be sent to the panel beaters closer to my home. THIS IS SICKENING