EM
Emmy M
1 reviews | Active since Apr 2024
22 Apr 2024, 09:09
Absa Idirect
I have been a client for 3 years and have never claimed a payout from my policy. I have an Idirect policy for car and household contents an a technician was sent out to check an appliance however nothing was paid out to me as I had to fix it myself. Now that it's time to collect my 3 year cashback for no claims they are saying sending out a technician to look at the machine is a claim? ???
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Absa Insurance Company Limited's replyOfficial
22 Apr 2024, 10:49Dear Emmy Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply22 Apr 2024, 10:49
Official
Dear Emmy Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management